Arka - Ear Stretching Jewellery Shop in the UK.
About Us
Phone: 01273 503963
Phone: From Abroad: +44 1273 503963
Email: [Please use the contact page above]
This is our registered office address, it is NOT the address to send returns to
Arka Limited
Preston Park House
South Road
Brighton
BN1 6SB
VAT Registration Number 947 4621 00
Companies House Reg No 06894729
Please note, we are an internet/mail order business only. We do not have an actual shop. The address above is our registered office. You can check this if you need to at UK GOV Companies House using the Companies House Reg Number above. Please dont turn up here looking to buy stuff though, (as some people have) as we dont hold any stock at this address.
Please send all returns and correspondence to the following address;
Arka
PO Box 5278
Brighton
BN50 9DR
United Kingdom
Returns Policy... Please see bottom of this page
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Making A Purchase By making a purchase you confirm that you agree to these terms.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All items may be subject to reasonable design variation from the item pictured. Sometimes when we restock an item, there may be a slight design variation. If there is a big difference we will re-photograph the item, if the difference is small, we wont.
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Shipping And Handling All our orders are posted out within 2 working days, or you will be emailed with a reason why not and the option to cancel the order.
Orders within Great Britain.
Postage costs £1.20.
Orders under £40 go standard first class
Orders over £40 go Recorded delivery (signed for)
You will normally receive your order within 2-5 working days.
Please allow up to 7 working days
Orders within the European Union
Postage costs £2.00
Orders under £40 go standard airmail.
Orders over £40 go 'signed for' airmail
This service usually takes 3-6 working days.
Please allow up to 9 working days
Orders to USA, Canada, Australia and the rest of the world
Postage costs £2.50
Orders under £40 go standard airmail
Orders over £40 go 'signed for' airmail
This service usually takes 5-8 working days.
Please allow up to 15 working days.
If you provide us with an incorrect address, and the order is lost, we will not be responsible for the loss of the order.
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Delivery Schedule See above.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders We only display on the website products that we have in stock , now, on the shelf. Sometimes we have a rush on an item, sell out and do not have time to update the website. This doesnt happen often, as we update every day. If your item is sold out, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All Tax due is included in the price displayed |
| Credit Card Security We dont hold your credit card details... we dont even see your credit card details. Payment is administered either at the HSBC payment site or at Paypal. Both of these sites have the very latest credit card security in place. |
Guarantee We guarantee your satisfaction. All of our products come with a 28 day guarantee against faulty manufacture.
Disclaimer : Arka Ltd accepts no responsibility or liability for any harm or injury caused by any jewellery we supply, whether it is used properly or improperly, nor do we make any claim about the suitability of our products for any particular piercing, usage, or application. All items we supply are to be worn at the own risk of the wearer. Remember, ear stretching is done at your own risk. Its your body, your choice and your responsibility.
Know your own body, and respond appropriately to how it reacts to a new material.
Please note that we recommend that you remove your jewellery every day. This especially applies to double flared plugs and tunnels.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01273 503963. |
Privacy Policy Arka do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We may email you occasionally to inform you of new items or special offers. You can opt out of this service
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Returns Policy
If you are not satisfied with your product from us, you can post it back to us within 7 days of delivery and we will refund your money. Simple as that.
Please however, read this whole section.
Any goods returned must be in a new and unused condition, that means, still in the sealed bag and unopened.
You are NOT allowed to try an item on and then return it.
Body Jewellery is a personal product, with hygiene and health implications. Some serious diseases can be transmitted by sharing body jewellery, (hepatitus b is an example). For this reason we're not required by law to accept returns, but we will, if the items are still unopened in the sealed bag, and the bag has not been tampered with.
All items are shipped in sealed clear bags, so you can inspect and measure the item before opening it. Please decide whether you want the item before opening the bag. Opening the bag means you have accepted the item.
Please note though, that all returns must be confirmed with Arka-Shop by either phone or e-mail, BEFORE you post them back to us. Items for return should be sent back at the customers expense via First Class Delivery.
Please send all returns to;
Arka
PO BOX 5278
Brighton
BN50 9DR
United Kingdom
It is the customers choice whether they use recorded delivery or standard post to return items, but please bear in mind, all returns are the responsibility of the customer until they reach us. Please post in a padded envelope.
(we recommend recorded delivery for items worth more than £20) and pay the correct postage or else the items wont get to us..
All sizes are subject to reasonable variation, especially the hand carved items and the hand blown glass. Once again we're talking differences of less than a millimeter. An item will not be considered faulty unless the width is more than 0.5mm larger or smaller than that stated.
Also, please note that horn is a natural product and that some slight variance in colour from pure black is normal and not a fault. Horn also has a grain, like wood, which can be grey, white and brown, this is normal and not a fault with the item.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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