About Us This web site is owned and operated by Arka who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the 'Contact Us' page.
Our Contact details:
PO BOX 5278 Brighton BN50 9DR United Kingdom
Phone: 01273 503963
Phone from outside the UK: +44 1273 503963
Email: Please use the 'Contact Us' form at the top right of the page
VAT Registration Number 947 4621 00
Companies House Registration Number: 06894729
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or broken in transit.
If you are not satisfied with your product from us, you can post it back to us within 7 days of delivery and we will refund your money. Simple as that. Please however, read this whole section.
Any goods returned must be in a new and unused, saleable condition, that means, still in the sealed bag and unopened. You are not allowed to try an item on and then return it. Body Jewellery is a personal product, with hygiene and health implications. Some serious diseases can be transmitted by sharing body jewellery, (hepatitus b is an example). For this reason we're not required by law to accept returns, but we will, if the items are still unopened in the sealed bag, and the bag has not been tampered with.
All items are shipped in sealed clear bags, so you can inspect and measure the item before opening it. Please decide whether you want the item before opening the bag. Opening the bag means you have accepted the item.
All sizes are subject to reasonable variation, especially the hand carved items and the hand blown glass. Once again we're talking differences of less than a millimeter. An item will not be considered faulty unless the width is more than 0.5mm larger or smaller than that stated.
Please note that all returns must be confirmed with Arka-Shop by either phone or e-mail, BEFORE you post them back to us. Items for return should be sent back at the customers expense via First Class Delivery.
Please send all returns to;
PO BOX 5278
When free postage was given, credits raised will be minus the initial postage cost that we incurred.
You are responsible for the cost and risk of loss or damage when returning the goods. Please post returns in a padded envelope and pay the correct postage or else the items wont get to us!
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Delivery Schedule All our orders are posted out within 2 working days, or you will be emailed with a reason why not and the option to cancel the order.
Orders within the UK with a value over £15 are posted for free.
Otherwise postage costs £1.30.
Orders under £60 go standard first class
Orders over £60 go Recorded delivery (signed for)
You will normally receive your order within 2-5 working days.
Please allow up to 7 working days
Orders within the European Union
Postage costs £2.50
Orders under £60 go standard airmail.
Orders over £60 go 'signed for' airmail
This service usually takes 3-6 working days.
Please allow up to 9 working days
Orders to USA, Canada, Australia and the rest of the world
Postage costs £3.00
Orders under £60 go standard airmail
Orders over £60 go 'signed for' airmail
This service usually takes 5-10 working days.
Please allow up to 15 working days.
If you provide us with an incorrect address, and the order is lost, we will not be responsible for the loss of the order.
If your order does not arrive you must contact us within 30 days of making the order.
Orders outside of our customs union are subject to a discretionary 20% surcharge. The price you see during checkout is the price you pay.
Credit Card Security We dont hold your credit card details... we dont even see your credit card details. Payment is administered either by Realex for HSBC GlobalIris, or at Paypal. Both of these payment service providers have the very latest 128 bit encryption credit card security in place.
Guarantee We guarantee your satisfaction. All of our products come with a 28 day guarantee against faulty manufacture or material.
Disclaimer : Arka Ltd accepts no responsibility or liability for any harm or injury caused by any jewellery we supply, whether it is used properly or improperly, nor do we make any claim about the suitability of our products for any particular piercing, usage, or application. All items we supply are to be worn at the own risk of the wearer. Remember, ear stretching is done at your own risk. Its your body, your choice and your responsibility.
Know your own body, and respond appropriately to how it reacts to a new material.
Your personal data; name, address and phone number collected by this site is used to take and fulfil your order. You may be emailed via Trustpilot to review the service you received at Arka. You can 'opt out' of receiving any emails from us about products similar to the one you bought. All our emails contain instructions to unsubscribe, and if you unsubscribe your email address will be removed and will not be added again.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website. The service provider we use Trustpilot.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email and special delivery instructions to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
A cookie is a small file sent to your browser from a Web server to be stored on your computer. A cookie cannot give access to your computer or any information stored on your computer. Cookies are used on this shopping site as they are necessary for the site functionality. It will not work without them. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders on our site.