Shipping policy

 

Shipping Information

All our orders are posted out within 2 working days, or you will be emailed with a reason why not and the option to cancel the order.

We ship everything in 100% biodegradable boxes, inspection bags and packing sheets. Read more here

 


Orders within the UK

All orders are sent First Class Royal Mail.
You will normally receive your order within 2-4 working days.

UK orders over £20 are shipped FREE otherwise
First class postage costs £1.75
You can choose Tracked and Signed This costs £3.00
You can choose Special Delivery (guaranteed next working day) if you order before 2pm. This costs £6.95 

 

 

 

  

Orders within the European Union (Except Italy) 
You will normally receive your order within 5-12 working days.

Standard Air Mail postage costs £3.75
You can choose Airmail Tracked and Signed This costs £8.75

Orders over £100 will be shipped FREE using Airmail Tracked and Signed.

 

You are responsible for paying any applicable custom duties and import taxes 

Italy. Due to delivery issues we will only send to Italy using 'tracked and signed' airmail. This costs £8.75

Brexit. The UK is no longer in the EU Customs Union and therefore if you are a customer from the EU your order may be taxed at the border which may cause delays. You are responsible for paying any applicable custom fees. Read more here

 

 

 

 

Orders to the Rest of the World (Except Israel and South Africa) 
You will normally receive your order within 5-12 working days.

Air mail postage costs £4.50
You can choose Air mail Tracked and Signed Airmail this costs £9.50
 
Orders over £100 will be shipped FREE using Airmail Tracked and Signed.

 

 

Israel and South Africa. Due to delivery issues we will only send to Israel and South Africa using 'tracked and signed' airmail. This charge for this is £8.95

You are responsible for paying any applicable custom duties and import taxes 

 

 

 

Liability for delays
We shall be under no liability for any delay to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. Be aware that delays can occur with your countries Customs and Excise and these delays are also outside our control. 


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